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Technical Support

ODM offers personalized, expert technical support
around the clock, helping fiber optic technicians get
- and keep - their networks up and running.

Our experienced technical support team works hard to understand the unique needs of contractors in the wireless, telecom and broadband communities and we
are ready to answer your questions - 24 hours a day,
7 days a week.

We offer several options for support:

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Watch Training & Technical Support Videos

Visit our YouTube Channel for step-by-step training and tips on how to use ODM's top-selling devices.

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Call us during Business Hours:
8 a.m. to 5 p.m. Eastern Standard Time.
Please call us at (603) 524-8350.


email icon Email us anytime:
Email tech.support@odm-inc.com. Please include your phone
number and we will return your call within 2 hours.


Online Help iconDownload online operational manuals and user guides:

Access our manuals and downloads for detailed information, including frequently asked questions and other tips for getting the best performance from your ODM device.


You can also contact ODM:

By FAX:
(603) 524-8332

By Mail:
Optical Design Manufacturing, Inc.
143 Lake Street, Suite 1E
Laconia, NH USA 03246